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How can we help you?

Where is my order?

Once your order is placed, Swiss Post will start preparing your order. It'll usually be with you within 2 working days. 

To see your order status, log in to your account and go to Account Dashboard/My orders.

If you have any questions or issues, get in touch and our Ploom care team will be happy to help. 

If you need more help, you can also have a look at our Terms & Conditions of Sale.