The Terms and Conditions of Trial Offer below govern the legal framework for the trial of a Ploom device available on Ploom.ch. JTI as the owner and operator of Ploom.ch has appointed Ch. Margot & Cie S.A., Route de Lavaux 235, 1095 Lutry, to carry out all logistical tasks related to the processing, packaging, shipping, return, and invoicing of the orders placed through the website.

The trial offer gives users a one-time opportunity to try out a Ploom device for 14 days for a non-refundable charge of CHF 5.00. This trial is only intended for smokers and vapers aged 18 and over who are residents of Switzerland. JTI reserves the right to amend and change the duration, conditions, or specific products around the trial or to permanently remove them from the offer.

To take advantage of the trial offer, the user must register on the website and create a user account. Information on registering the user account can be found in the Terms of Use.

1.1 Ordering

To initiate the trial on Ploom.ch, the user must provide payment details during the standard checkout process. Upon completion of the order process, a non-refundable charge of CHF 5.00 is charged to the payment method of choice.

To complete the trial order process, the user must accept these Terms and Conditions of Trial Offer.

When a user places an order for the trial offer, they will receive an email listing the order details and confirming that JTI has accepted the order.

1.2 Duration of trial period

During the trial period, the user has 14 days to thoroughly test and try out the trial device. The total trial period is 20 days from the date of order placement. This period takes into account the time from the placement of the order to receipt of the trial package (1-3 working days), the trial period of 14 days for the user, and the time for a potential return (1-3 working days).

The user may end the trial period ahead of schedule by initiating the return in accordance with 1.4 (“Returns and refunds”). Receipt of the return of the trial device before the end of the trial period is recorded and marks the end of the Ploom trial ahead of schedule.

1.3 Purchase and payment

If the user retains the trial device after the trial period, the remaining balance of CHF 24.00 will be automatically charged to the provided payment method at the end of the trial period. The charge will be made automatically unless the trial device is returned to Ch. Margot & Cie S.A. within 20 days of placement of the order.

If Ch. Margot & Cie S.A. does not receive the trial device within the deadline, it is assumed that the user wishes to keep it. Once 20 days have elapsed from the order being processed, the purchase contract will be deemed concluded and the Terms and Conditions of Sale enter into force. Unless otherwise stated in the Terms and Conditions of Sale, the order may no longer be changed or canceled, and the trial device may not be returned or exchanged from that date on.

1.4 Returns and refunds

If the user decides not to keep the trial device after the trial period, it must be returned in good condition (functional, without damage or scratches) in the original packaging along with all accessories and any unused tobacco sticks. The returned trial device must arrive at the return address within 20 days of receipt of the order. In the event of a return, the user is solely responsible for ensuring that the trial device reaches Ch. Margot & Cie S.A. within this period. If the trial device is returned in good time, no further amount will be charged to the payment method provided.

To return the trial device, the return label sent to the user with the trial offer must be used. Users may request a replacement return label before the end of the trial period if the return label is lost. You can request one from Ploom Care on 0800 756 669 or via the contact form.

1.5 Restrictions

The trial offer is limited to one trial per user.

1.6 Product availability

JTI endeavors to ensure the optimum availability of the products offered on the website. If the trial device or other products included in the trial offer are unavailable at the time of ordering, the user will be informed of the resulting delay in delivery of the order or the partial or complete cancellation of the order.

1.7 Liability and warranty disclaimer for trial devices

All warranties, liability, and indemnification for damages, including indirect or third-party damages, in connection with the products are excluded to the fullest extent permitted by applicable law and are subject to gross negligence or willful intent.

In particular, we do not accept any warranty, liability, or compensation for damages of any kind resulting from the inability to deliver or delayed delivery, product defects, the provision of an incorrect delivery address, theft, or other incidents in connection with the delivery of the products.

1.8 Applicable law and place of jurisdiction

These Terms and Conditions of Trial Offer are subject to substantive Swiss law. The sole place of jurisdiction is Lucerne, Switzerland.

Dagmersellen, October 2024