How can we help you?
My Ploom X Advanced isn't charging. What should I do?
There are a few different reasons why your Ploom X Advanced battery might not charge.
1. Your USB cable might not be connected properly. Double check that everything is plugged in correctly.
2. Your USB cable might be faulty. Try using a different USB cable and power socket. It's best to use the official Ploom X Advanced USB cable.
3. Reset your Ploom X Advanced. To do this, remove the front panel. If you're not sure how, watch our video.
4. If a reset didn't solve the problem get in touch with our Ploom Care team by calling us on 0800 756 669 or contact us via our online form.
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